Terms and Conditions

  • Whilst we have taken all reasonable care to ensure that the information contained within these pages is accurate and current, we do not accept any liability for errors, omissions or changes to product specifications. We reserve the right to add, amend or delete information from this site at any time. You are advised to contact us for verification should you wish to rely on any information.

  • For sales and enquiries, please call our experienced and friendly sales team on 01792 583000, Monday - Friday between 8:30am - 5:30pm, Saturday between 9:00am - 1:00pm.

    All our calls may be recorded for training and quality purposes.

  • All products displayed are subject to availability. A Wheelies sales representative will inform you as soon as possible if the goods you have ordered are unavailable or if the item(s) are available to place on order. All prices displayed on wheelies.co.uk are subject to change without notification. While Wheelies will make every effort to ensure the prices displayed on the website are correct, prices are not guaranteed to be accurate. Prices and availability quoted on printed material was correct at time of publishing, however is subject to availability and price changes. In circumstances where prices differ to those displayed, a Wheelies sales representative will inform you before dispatching the order and you will have the option of continuing with the order or not. All product prices are inclusive of VAT.

  • Wheelies offer Free UK Delivery on all orders that is normally 2-5 working days. Free UK Delivery includes Northern Ireland, Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man and Isle of Wight. For international orders please visit our desktop site or phone us 01792 583000. Regrettably we are unable to take international orders on our mobile site. For more details please visit our Orders and Delivery page.

  • At Wheelies we guarantee to only send you quality products and we inspect everything thoroughly before we send our goods out to make sure they're in perfect condition. We also carefully package and protect everything so that it doesn't get damaged on its way. However, should you need to return an item, Wheelies offer an outstanding 365 day returns policy as well as free returns on smaller parcels up to 10kg (Cabin baggage dimensions). For more details and instructions on how to return your item or for instructions on return items under Warranty, please read our full Returns Policy.

  • At Wheelies, we believe that your personal privacy on the internet is important and are committed to keeping your data protected. Our Privacy Statement sets out our current policies and practices that are all in accordance with the Data Protection Act.

  • Wheelies offer a range of benefits to previous customers and promotional offers to both new and existing customers, these offers are not valid for items purchased as part of an insurance replacement. The following rules apply to website offers, promotions and existing customer benefits:

    • Discounts are ONLY redeemable for purchases made on this website (Wheelies.co.uk)
    • Discounts are only valid until the date published.
    • We reserve the right to end any website offers and promotions at any time including prior to the advertised end date without notice.

    IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

    • Regrettably promo/discount codes are only redeemable on our desktop site and only one promo code can be used per customer per transaction. Wheelies hold the right to change or withdraw a promo code at any time.

      In the event that you wish to return an item, refunds will only be given for the total amount paid after the promo code discount was been applied.

      If you have any further questions regarding Wheelies voucher codes do not hesitate to get in touch.

      Unfortunately the following brands are excluded from promotions: Specialized, Altura, Endura, GoPro, Giant, Cannondale, Bianchi, Mondraker and Brooks

      Promo Code offers do not apply to Gift Vouchers.

  • Buy vouchers

    How do I purchase a gift voucher?

    Wheelies E-Gift Vouchers are available in £10, £20, £30, £50 and £100 values.

    Gift vouchers can be purchased on our desktop site. To buy a gift voucher, click here and select your chosen price denomination and design. Once you have clicked through to your chosen value simply click ‘Buy’.

    Once you have completed the checkout process the gift voucher will be emailed to the email address supplied at checkout. The voucher can then be easily emailed as an instant gift or printed out and given as a present.


    How do I use my gift voucher?

    In the basket on our desktop site where it says ‘Do you have a gift voucher?’ enter your Voucher code and click ‘Apply’. The discount voucher amount will now appear in your basket, amending your Total Price. You need to use the full value of the voucher in the same transaction.


    Gift Vouchers Terms & Conditions:

    • Gift vouchers can currently only be redeemed on our desktop site (www.wheelies.co.uk).
    • Unfortunately we are unable to accept gift vouchers on phone orders.
    • No cash alternative can be provided.
    • If you wish to return an item that was purchased using a gift voucher then you will be refunded in gift vouchers to the same value.
    • If the gift voucher has been purchased with other items it will only become active once the order has been fully processed and completed. In the event that some of the products are waiting on order, a sales representative will be in touch to see if you require the voucher to be activated prior to the total order being completed.
    • If your order consists of only gift vouchers and no additional products then they will be instantly activated once payment has been successfully made.
    • Gift vouchers are issued in GB Pounds. Unfortunately we are currently unable to offer gift vouchers in alternative currencies.

  • At Wheelies our objective is to offer the very best price possible, however, if you find a product cheaper elsewhere we will aim to match that price. All prices matched will be inclusive of any delivery charges. If you would like to know whether a product qualifies for price match or not please call our sales team on 01792 583000 where they will be happy to help.

    The following Price Match stipulations apply:

    • The products must be identical. (e.g. size, colour, model year, brand, etc.)
    • The product must be in stock with the competitor and available for immediate dispatch. Any delivery charges will be taken into consideration.
    • The competitor must be UK based with a UK online store and an authorised seller of the brand.
    • We will not price match any 3rd party or auction sites such as Amazon and eBay.
    • The price to be matched must be advertised online (you must be able to provide proof of this via a URL) and it must be verifiable at the time the price match request is being processed.
    • All prices to be matched must be inclusive of VAT and in pounds sterling.
    • Price Match cannot be applied when the customer intends to pay using Gift Vouchers or through a V12 finance application.
    • We will not price match any goods that are part of promotions such as Buy One Get One Free offers or bundles.
    • We will not match any site which has clearly made a mistake in their pricing.
    • We will not match price or refund any differences after a sale is completed.

    We will try to match any competitor’s price; however, we reserve the right to decline a price match.

    • To be considered for the voucher draw, entrants must have completed the Customer Survey questionnaire and provided a valid email address in the survey
    • No purchase is necessary to enter the promotion. Internet access is required.
    • Entry into the voucher draw is limited to one per person only.
    • Late, incomplete or corrupt surveys will not be accepted.
    • The closing date for completed surveys is noon on Friday 3rd January 2014.
    • Winners will be drawn at random from all complete entries received on the closing date.
    • The prizes are five Wheelies £50 Gift Vouchers.
    • The winners will be notified by e-mail within 2 working days of the closing date of the draw.
    • If the winner is not contactable or has not responded by Friday 10th January 2014, their voucher will be forfeited and reallocated with a new draw being carried out on Friday 10th January 2014. A winner who does not claim their voucher during that time will not be entitled to compensation.
    • No cash alternative will be provided.
    • This draw is not open to employees of Wheelies Ltd or their subsidiaries, their families or any other parties associated with this draw.
    • No correspondence will be entered in to.
  • Wheelies may run multiple promotions at any given time. Each promotion will be subject to its own rules which must be met in order to be redeemed in the checkout. In addition to the individual promotion rules the following rules also apply:

    • Website offers and promotions cannot be used in conjunction with existing customer benefits.
    • Where a customer is eligible for customer benefits and wishes to apply a website offer or promotion in the basket, the higher of the two offers will apply.
    • By taking part in a Promotion or a Competition you give Wheelies permission to add you to their marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter.

  • As a company we have several divisions of the business, the insurance division, Wheelies Direct Bike Replacement is separate from Wheelies.co.uk, our mail order section. Prices on Wheelies.co.uk are not relevant to insurance replacement claims.

    Please visit www.bikereplacement.co.uk for information about insurance bike replacement, or call the Bike Replacement Customer Service team on 01792 583000.

     

    Wheelies website and social networking competition rules

    By entering a Competition, entrants agree to be bound by the following general Rules. Any rules specific to a Competition are displayed in a notice on the page for that Competition and are incorporated into these Rules. In the event of any dispute relating to a Competition, the decision of Wheelies Direct Ltd shall be final and no correspondence or discussion shall be entered into.

    Wheelies Direct Ltd reserves the right to cancel promotions, cancel or refuse any individual's entry and amend these terms and conditions.

    We will use reasonable endeavour to notify changes to entrants and potential entrants).

    There will be one winner selected from all of the entrants.

    Employees of Wheelies Direct Ltd and their immediate family members are not permitted to enter Wheelies competitions.

    The winner will be notified by email within 14 days of the draw in the relevant month. If any winner fails to claim their Prize within 14 days of being notified, Wheelies Direct Ltd reserves the right to award the Prize to an alternative winner.

    The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives. Wheelies reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

    Winners may be requested to take part in promotional activity and Wheelies Direct Ltd reserves the right to use the names of winners and social media addresses in any publicity. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual's prior consent

    By providing your details to take part in a Competition you give Wheelies permission to add this data to their marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter or email us at sales@wheelies.co.uk to request removal of your details.

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